Privacy Policy

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PRIVACY POLICY

At QNT Sport India Pvt. Ltd. (“QNT”, “we”, “our”, or “us”), we value the trust you place in us whenever you visit our website, create an account, purchase our products, or interact with our services. Protecting your personal information and handling it responsibly is an important part of that commitment.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the QNT website, place an order, communicate with our customer support team, or otherwise engage with our products and services.

We believe privacy information should be clear and easy to understand. Rather than relying on unnecessary legal terminology, this Policy explains our privacy practices in plain language so you can make informed decisions about how your information is used.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue using our website and services.

Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through the official QNT website and related services, including information provided when you:

browse our website;
create or manage an online account;
purchase products;
subscribe to newsletters or promotional communications;
contact our customer support team;
participate in surveys, promotional campaigns, or other marketing activities; or
otherwise interact with QNT through our digital platforms.

This Policy applies to all visitors, registered users, and customers using our website.

However, this Privacy Policy does not apply to websites, applications, or services operated by independent third parties, even if they are linked from our website. Those third parties maintain their own privacy practices, and we encourage you to review their respective privacy policies before sharing your information with them.

Information We Collect

The information we collect depends on how you interact with our website and services. In most cases, we collect only the information reasonably necessary to provide our products, improve your shopping experience, fulfil our legal obligations, and communicate with you effectively.

2.1 Information You Provide Directly

When you use our website, you may choose to provide personal information such as:

your full name;
email address;
mobile number;
billing and delivery address;
account login details;
order preferences;
customer support enquiries;
product reviews or feedback;
information voluntarily submitted through forms, surveys, or promotional campaigns.

Providing certain information may be necessary for us to process your orders or provide specific services. Where information is optional, you may choose whether or not to provide it.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically to help us operate, maintain, and improve our services.

This information may include:

IP address;
Browser type and version;
Operating system;
Device information;
Pages viewed;
Date and time of your visit;
Referral source;
Browsing behaviour;
Website usage statistics.

Most of this information does not directly identify you on its own but helps us understand how visitors use our website so that we can improve its performance, security, and overall user experience.

2.3 Order Information We Collect

When you purchase products from QNT, we collect information necessary to process and fulfil your order.

This may include:

Products purchased;
Order history;
Payment confirmation;
Shipping information;
Delivery preferences;
Transaction records;
Customer service interactions relating to your order.

For security reasons, QNT does not ordinarily store complete payment card information. Payments are processed through authorised payment service providers that manage sensitive payment information in accordance with their own security and privacy practices.

2.4 Information We Receive from Third Parties

In certain circumstances, we may receive information from trusted third-party service providers who support our business operations.

Examples include:

payment confirmation from payment gateways;
delivery updates from logistics partners;
marketing or campaign analytics;
fraud prevention services;
customer support platforms.

We only use such information for legitimate business purposes consistent with this Privacy Policy.

How We Use Your Information

We collect and process personal information to provide a secure, reliable, and personalised experience when you interact with QNT.

The information we collect may be used for the following purposes.

3.1 To Process and Fulfil Your Orders

We use your information to:

verify your order;
process payments;
prepare products for dispatch;
arrange shipping and delivery;
provide order updates;
manage returns, replacements, or refunds where applicable.

Without this information, we may not be able to complete your purchase or provide related customer support.

3.2 To Create and Manage Your Account

If you choose to create a QNT account, we use your information to:

create your customer profile;
authenticate your login credentials;
maintain your account preferences;
provide access to your order history;
improve your overall shopping experience.

3.3 To Provide Customer Support

Your information helps us respond to questions, investigate issues, resolve complaints, and provide assistance relating to your orders or use of our website.

Maintaining accurate records of customer communications also helps us improve the quality and consistency of our support services.

3.4 To Improve Our Website and Services

We continually evaluate how customers interact with our website so we can enhance its usability, functionality, speed, and reliability.

Information collected through website analytics helps us:

understand visitor behaviour;
identify technical issues;
improve website navigation;
optimise product pages;
enhance overall customer experience.

Where practical, this information is analysed in aggregated or de-identified form.

3.5 To Communicate with You

Your information helps us send communications relating to:

Order confirmations;
Shipping updates;
Delivery notifications;
Account-related information;
Customer support responses;
Important service announcements;
Security notifications.

These communications are considered necessary for providing our services and are generally not promotional in nature.

3.6 To Send Marketing Communications

Where permitted and subject to your communication preferences, we may send information about:

New product launches;
Promotional offers;
Exclusive discounts;
Seasonal campaigns;
Wellness and sports nutrition content;
Updates about QNT products and services.

You remain in control of your marketing preferences and can opt out of promotional communications at any time using the methods described later in this Privacy Policy.

3.7 To Maintain Security and Prevent Fraud

Personal information is used to help:

detect suspicious activity;
prevent fraudulent transactions;
investigate security incidents;
protect customer accounts;
safeguard our website and services;
comply with legal obligations.

These activities help protect both our customers and our business from misuse and unauthorised access.

3.8 To Comply with Legal Obligations

In certain situations, we may use or disclose personal information where necessary to:

comply with applicable laws;
respond to lawful requests from government authorities;
enforce our legal rights;
resolve disputes;
comply with regulatory obligations;
protect the rights, safety, or property of QNT, our customers, or others.

Cookies & Similar Technologies

Like many ecommerce websites, QNT uses cookies and similar technologies to provide a smoother, more personalised browsing experience.

Cookies are small text files stored on your device that help websites recognise returning visitors, remember preferences, improve functionality, and analyse website performance.

The types of cookies we may use include:

4.1 Essential Cookies

These cookies are necessary for the website to function properly.

They help support essential features such as:

Secure login;
Shopping cart functionality;
Checkout process;
Website security;
User session management.

Without these cookies, certain parts of the website may not function correctly.

4.2 Performance and Analytics Cookies

These cookies help us understand how visitors use our website.

For example, they may help us analyse:

which pages receive the most visits;
how customers navigate the website;
where technical issues occur;
opportunities to improve website performance.

The information collected is generally used in an aggregated form to improve the overall user experience.

4.3 Functional Cookies

Functional cookies remember certain preferences to make future visits more convenient.

For example, they may remember:

Language preferences;
Region settings;
Saved preferences;
Previously selected options.

These cookies improve convenience but are not essential for basic website operation.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of parts of our website.

Marketing Communications

From time to time, QNT may send promotional communications to keep you informed about new products, exclusive offers, fitness campaigns, nutrition insights, or other updates that may be relevant to your interests.

These communications may be sent through channels such as:

Email;
SMS;
WhatsApp (where applicable);
Other digital communication platforms used by QNT.

You can choose to stop receiving promotional communications at any time by:

clicking the unsubscribe link included in our marketing emails;
updating your communication preferences within your account, where available; or
contacting our customer support team.

Please note that opting out of marketing communications will not affect important service-related communications, such as order confirmations, shipping notifications, account security alerts, or responses to customer support enquiries.

When We Share Your Information

QNT does not sell your personal information to third parties.

However, we may share your information where necessary to operate our business, fulfil your orders, comply with legal obligations, or provide our services effectively.

We may share information with the following categories of recipients:

6.1 Payment Service Providers

To securely process payments for purchases made through our website.

6.2 Logistics and Delivery Partners

To facilitate order processing, shipment tracking, and successful delivery of your products.

6.3 Technology and Website Service Providers

To support website hosting, maintenance, analytics, security, customer support systems, and other technical services that help us operate our business.

6.4 Professional Service Providers

Where necessary, we may share limited information with professional advisers such as auditors, legal advisers, or consultants who assist us in operating our business and fulfilling our legal obligations.

6.5 Government Authorities and Regulatory Bodies

We may disclose personal information where required by applicable law, court orders, lawful governmental requests, or regulatory obligations.

6.6 Business Transfers

If QNT undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, relevant personal information may be transferred as part of that process, subject to applicable legal requirements and appropriate safeguards where required. Any such transfer will continue to be subject to appropriate privacy and confidentiality safeguards in accordance with applicable law.

Data Security

QNT is committed to protecting the confidentiality, integrity, and security of the personal information entrusted to us. We implement reasonable administrative, technical, and organisational measures designed to safeguard personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

These measures may include:

secure website technologies;
controlled access to personal information;
internal security procedures;
monitoring of systems where appropriate;
regular review of security practices.

While we take reasonable steps to protect your information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure. As a result, although we strive to protect your personal information, we cannot guarantee its absolute security.

We also encourage customers to play an active role in protecting their own information by:

using strong account passwords;
keeping login credentials confidential;
avoiding sharing account information with others;
notifying us promptly if they suspect unauthorised access to their account.

Data Retention

QNT retains personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy or as otherwise required by applicable law.

The length of time we retain personal information depends on several factors, including:

the nature of the information collected;
the purpose for which it was collected;
legal or regulatory requirements;
ongoing customer relationships;
the need to resolve disputes;
the enforcement of our legal rights and agreements.

For example, certain information relating to orders, transactions, and customer support may be retained for accounting, taxation, regulatory compliance, or record-keeping purposes even after your relationship with QNT has ended.

When personal information is no longer required for legitimate business or legal purposes, we take reasonable steps to securely delete, anonymise, or otherwise dispose of it in accordance with our internal practices and applicable legal requirements.

Your Privacy Choices & Rights

We believe customers should have meaningful control over their personal information. Depending on applicable law and the circumstances of your interaction with QNT, you may have certain rights and choices regarding the personal information we hold about you.

9.1 Access and Update Your Information

If you have created a QNT account, you may be able to access and update certain personal information through your account settings.

Where account-based updates are not available, you may contact our customer support team for assistance in correcting or updating your information.

9.2 Marketing Preferences

If you no longer wish to receive promotional communications from QNT, you may opt out at any time by:

using the unsubscribe option provided in our marketing emails;
updating your communication preferences where available; or
contacting our customer support team.

Please note that even if you opt out of promotional communications, we may still send important service-related messages concerning your orders, account, security, or customer support requests.

9.3 Requesting Corrections

We encourage customers to keep their personal information accurate and up to date.

If you believe any information, we hold about you is inaccurate, incomplete, or outdated, you may request that we review and correct it where appropriate.

9.4 Requesting Deletion

Subject to applicable legal, regulatory, contractual, or operational requirements, you may request the deletion of your personal information.

Please note that certain information may need to be retained where required by law, to complete ongoing transactions, resolve disputes, maintain legitimate business records, or comply with our legal obligations.

9.5 Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, we encourage you to contact us using the details provided at the end of this Policy.

We will make reasonable efforts to review and respond to your request within an appropriate timeframe.

Children’s Privacy

QNT’s website and services are intended for individuals who are legally capable of entering into binding agreements under applicable law.

We do not knowingly collect personal information directly from children without an appropriate legal basis or the involvement of a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us. Where appropriate, we will take reasonable steps to review the matter and, if necessary, remove such information from our records in accordance with applicable legal requirements.

Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, or other online services that are operated independently of QNT.

These external websites have their own privacy policies and practices, which are not controlled by QNT.

We are not responsible for the privacy practices, security measures, or content of any third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information or using their services.

The inclusion of a link on our website should not be interpreted as an endorsement of the third-party website or its privacy practices.

Changes to this Privacy Policy

QNT may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements, industry practices, or the services we provide.

When we make material changes to this Privacy Policy, the updated version will be published on our website together with the revised effective date.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your personal information.

Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes your acknowledgement of the revised Policy, where permitted under applicable law.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or QNT’s privacy practices, please contact us using the details below:

QNT Sport India Pvt. Ltd.

Registered / Correspondence Address:

Plot No. 5, Tenon Lane,

Electronic City, Udyog Vihar,

Sector 18, Gurugram,

Haryana - 122015, India

Customer Support:

Phone: +91-9711 879 978

Business Hours:

Monday to Saturday

10:00 AM - 6:00 PM (IST)

Email Addresses: