Frequently Asked Questions

Find answers to the most common questions about orders, payments, product authenticity, shipping, delivery and QNT supplements.

Quick Categories

Orders

Returns, cancellations, tracking and order history.

Payments

Payment methods, refunds and Cash on Delivery.

Products

Authenticity, quality, storage and nutrition guidance.

Shipping

Delivery timelines, address updates and availability.

All Questions

Q. What should I do if I receive a damaged, wrong or missing product?

A. Report the issue within 24 hours of delivery. Keep the product seal and serial code intact and record an unboxing video. Once verified, the return will be approved and a full refund will be processed.

Q. How long does a refund take?

A. Refunds are initiated once your cancellation is approved. Most bank refunds are completed within 3 to 5 business days depending on your payment provider.

Q. What payment options are available?

A. We accept Internet Banking, Credit Cards, Debit Cards and Cash on Delivery for eligible locations.

Q. How can I verify if my QNT product is authentic?

A. Locate the authentication label, reveal the verification code and enter it on the QNT India Authentication page to confirm your product's authenticity.

Q. How long does delivery take and can I change my delivery address?

A. Delivery usually takes 3 to 5 business days in major cities. Delivery addresses can only be changed before the order is dispatched.

Q. Are QNT supplements laboratory tested and how should they be stored?

A. All QNT supplements are laboratory tested, suitable for vegetarians where applicable and should be stored in a cool, dry place. Whey Isolate may be suitable for people with lower lactose tolerance. Consult a healthcare professional if required.

Q. Where does QNT India deliver and what happens if a product is unavailable?

A. Currently, QNT India delivers across India only. If a product is unavailable, you can choose either a refund or a replacement at the same price.

Q. Where can I view my previous orders?

A. Orders placed after the launch of our new website are available in your account. For earlier purchases, our customer support team will be happy to assist you.