Shipping, Delivery & Returns

Learn about our shipping timelines, delivery process, product availability, return policies and cancellation guidelines to ensure a smooth shopping experience.

Free Shipping

Available across India on orders above INR 500.

Delivery Time

Standard delivery takes 5–7 business days.

Order Dispatch

Orders are generally shipped within 2 business days.

Return Window

Eligible returns can be requested within 14 days.

Shipping & Delivery

Shipping Charges

We offer free shipping across India on all orders above INR 500. Standard delivery charges apply to orders below INR500. Deliveries are fulfilled from our warehouses in Gurugram.

Order Processing

Orders are typically validated and dispatched within 2 business days. Once shipped, tracking details are shared via SMS or other available communication channels.

Delivery Attempts & Collection

Our delivery partners may attempt delivery up to three times depending on the destination and courier policy. Deliveries are made to the address provided during checkout.

If the recipient is unavailable, the courier may leave a collection notice or provide instructions for package pickup from a designated location.

Packages not collected within the specified retention period may be returned to our warehouse. Re-dispatch requests may incur additional shipping charges.

Product Availability

Only products currently in stock can be ordered through our website. In the unlikely event of an inventory discrepancy, customers will be notified promptly and may choose between a full refund or an exchange for a product of equal value.

Returns & Cancellations

Defective or Incorrect Products

If you receive a defective product or an incorrect item, notify us within 5 days of delivery. Once approved, we will arrange the return and provide either a replacement or a refund.

Customer Cancellation

Customers may request cancellation within 14 days of delivery. Transportation costs associated with independently arranged returns are non-refundable.

Return Eligibility

Returned products must be unopened, unused, undamaged and in their original packaging. Opened, used or damaged items are not eligible for refund or exchange.

Order Cancellation By QNT

QNT reserves the right to refuse or cancel orders due to stock limitations, product unavailability or other operational reasons. Any eligible payments will be refunded accordingly.