Terms Conditions

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30+ Years Of Excellence In Health And Sports Nutrition

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Welcome to the QNT Sports India website (“Website”), operated by QNT Sport India Pvt. Ltd. (“QNT”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our Website, products, services, applications, and any purchases made through our online store.

By accessing, browsing, registering an account, or placing an order through our Website, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies or guidelines published on our Website.

If you do not agree with these Terms, you should not access or use our Website or purchase products through it.

These Terms constitute a legally binding agreement between you and QNT regarding your use of our Website and the products and services we provide.

Related Policies

To provide a consistent customer experience, certain topics are governed by separate policies that form part of these Terms, including:

Privacy Policy
Return & Refund Policy
Any additional policies published on our Website from time to time

Where a specific policy applies, that policy should be read together with these Terms.

Changes to These Terms

We may revise or update these Terms from time to time to reflect changes in applicable laws, our business operations, products, services, or Website functionality.

The latest version will always be published on this Website with immediate effect unless otherwise stated.

Your continued use of the Website after any updates become effective constitutes your acceptance of the revised Terms.

Definitions

For the purposes of these Terms, the following expressions shall have the meanings set out below:

Account means a registered customer profile created to access certain features of the Website.

Customer, you, or your means any individual or entity accessing the Website or purchasing products from QNT.

Order means a request submitted by a customer to purchase one or more products through the Website.

Products means protein powders, sports nutrition supplements, performance nutrition products, wellness formulations, healthy snacks, accessories, merchandise, and any other products offered for sale by QNT.

Services means all services provided through the Website, including customer support, account management, promotional activities, product information, and online purchasing facilities.

Website means the QNT Sports India website and any associated web pages, applications, or digital platforms operated by QNT.

Personal Information means information relating to an identified or identifiable individual, as described in our Privacy Policy.

Business Day means any day other than a Sunday or public holiday on which our business operations are normally conducted.

Eligibility

You may use this Website only if you are legally capable of entering into binding contracts under the applicable laws of India.

By using the Website, you represent and warrant that:

you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian where permitted by law;
the information you provide is true, accurate, current, and complete;
you will promptly update your information if it changes;
you will comply with all applicable laws while using the website.

We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe this eligibility requirements have not been satisfied.

User Accounts

3.1 Creating an Account

Certain features of the Website may require you to create a customer account.

When registering, you agree to provide complete and accurate information and to keep your account details updated at all times.

3.2 Account Security

You are responsible for maintaining the confidentiality of:

your login credentials;
passwords;
one-time passwords (OTPs);
and any activities conducted through your account.

If you suspect unauthorised access or misuse of your account, you should notify us immediately using our customer support channels.

3.3 Customer Responsibilities

You agree not to:

create false or misleading accounts;
impersonate another individual or organisation;
share your login credentials with others;
use another person’s account without permission;
attempt to gain unauthorised access to any part of the Website.

3.4 Suspension or Closure

We may suspend, restrict, or terminate your account where reasonably necessary, including where:

these Terms are breached;
fraudulent or suspicious activity is detected;
inaccurate or misleading information has been provided;
continued access may compromise the security, integrity, or operation of the Website.

Where appropriate, we may also restrict future access to our services.

Products & Product Information

4.1 Product Availability

All products displayed on the Website are subject to availability.

The inclusion of a product on our Website does not guarantee that it will remain available for purchase or immediate dispatch. In the event that a product becomes unavailable after an order has been placed, we will notify you as soon as reasonably practicable and provide appropriate options in accordance with our applicable policies.

4.2 Product Descriptions

We make reasonable efforts to ensure that product descriptions, specifications, ingredients, nutritional information, images, pricing, and other content displayed on the Website are accurate.

However:

colours and packaging may vary slightly depending on your device or manufacturer updates;
product images are for illustrative purposes only;
manufacturers may occasionally update product formulations or packaging without prior notice.

Customers should always review the information printed on the product received before use.

4.3 Sports Nutrition Information

Information provided on this Website is intended for general informational and educational purposes only.

Product information should not be interpreted as medical advice, diagnosis, or treatment.

Before beginning any nutritional programme or using dietary supplements, customers with underlying medical conditions, pregnant or breastfeeding women, individuals taking medication, or anyone with specific health concerns should consult an appropriately qualified healthcare professional.

QNT products are designed to support active lifestyles, fitness goals, and sports nutrition requirements. However, they are not intended to diagnose, treat, cure, or prevent any disease and should not replace a balanced diet, regular exercise, or professional medical advice.

4.4 Product Suitability

Customers remain responsible for determining whether a product is suitable for their individual dietary, nutritional, fitness, or medical requirements.

QNT does not guarantee that every product will be suitable for every customer.

Pricing & Payments

5.1 Product Pricing

All prices displayed on the Website are shown in Indian Rupees (INR) unless otherwise specified.

Prices may be updated from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time your order is successfully placed, subject to correction of genuine pricing errors or technical inaccuracies.

5.2 Taxes

Applicable taxes, including GST where required by law, will be calculated and displayed during the checkout process where applicable.

5.3 Accepted Payment Methods

We may offer multiple payment options, including but not limited to:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Other payment methods supported through our authorised payment partners.

Available payment methods may change from time to time.

5.4 Payment Security

Payments are processed through authorised third-party payment service providers.

QNT does not store complete payment card information on its own servers unless expressly stated.

Payment transactions are subject to the terms, security standards, and operational procedures of the respective payment providers.

5.5 Pricing Errors

Although we strive to maintain accurate pricing, occasional typographical, technical, or system errors may occur.

Where a genuine pricing error materially affects an order, we may cancel or decline the affected order before dispatch. Where payment has already been received, any eligible amount paid will be refunded using the original payment method in accordance with applicable law. Nothing in this section limits any statutory rights available to consumers under applicable law.

Orders & Order Acceptance

6.1 Placing an Order

When you place an order through our Website, you are making an offer to purchase the selected products subject to these Terms and the information provided during checkout.

Before submitting your order, you are responsible for ensuring that:

all personal, billing and delivery information is accurate and complete;
the products selected, quantities and pricing are correct;
you have reviewed your order carefully before confirming payment.

Submission of an order does not automatically constitute acceptance by QNT.

6.2 Order Confirmation

After successfully placing an order, you will ordinarily receive an acknowledgement by email, SMS, WhatsApp, or other available communication channels confirming that your order request has been received.

This acknowledgement serves only as confirmation that we have received your order request. It does not constitute acceptance of your order or create a binding contract for sale.

A legally binding contract for the sale of products is formed only when QNT accepts your order by confirming dispatch of the products or otherwise communicating acceptance.

6.3 Order Acceptance

All orders are subject to acceptance and availability.

QNT reserves the right, at its sole discretion and in accordance with applicable law, to accept, reject, cancel, or limit any order, including but not limited to circumstances where:

a product is unavailable;
payment authorisation fails;
pricing or product information contains an error;
incorrect or incomplete customer information has been provided;
the order appears to be fraudulent or unauthorised;
unusually high quantities suggest commercial resale or misuse;
we are unable to fulfil the order due to operational or logistical reasons;
acceptance would otherwise violate applicable law or these Terms.

Where an order cannot be fulfilled after payment has been received, any eligible refund will be processed in accordance with our Return & Refund Policy.

6.4 Order Modifications

Once an order has been confirmed for processing, it may not always be possible to modify:

delivery address;
products ordered;
quantities;
payment method; or
promotional offers applied.

If you need assistance regarding an existing order, please contact our customer support team as soon as possible. While we will make reasonable efforts to assist, modifications cannot be guaranteed once order processing has commenced.

6.5 Order Cancellation by QNT

Where appropriate, we may cancel any order before dispatch where reasonably necessary, including where:

fraudulent activity is suspected;
payment cannot be verified;
pricing or technical errors have occurred;
products become unavailable;
delivery cannot reasonably be completed;
circumstances beyond our reasonable control affect fulfilment.

Where payment has already been collected, eligible refunds will be initiated using the original payment method, subject to applicable banking and payment processing timelines.

Shipping & Delivery

7.1 Shipping Coverage

QNT currently delivers to serviceable locations within India through authorised logistics and courier partners.

Delivery availability may vary depending on the destination, operational limitations, regulatory restrictions, or courier network coverage.

We reserve the right to refuse delivery to locations that are not serviceable or where delivery cannot reasonably be completed.

7.2 Order Processing & Dispatch

Orders are generally processed after successful payment verification and order acceptance.

Processing times may vary depending on:

product availability;
order verification;
public holidays;
promotional campaigns;
operational workload;
high order volumes during promotional campaigns, festive periods, or seasonal sales; or
other business requirements.

Estimated dispatch or delivery timelines displayed on the Website are indicative only and should not be interpreted as guaranteed delivery commitments.

7.3 Multiple Shipments

Where operationally necessary, QNT may fulfil a single order through multiple shipments. In such cases, customers will not incur additional shipping charges solely because an order has been split into separate deliveries.

7.4 Delivery

Delivery timelines may vary based on:

destination;
courier partner;
weather conditions;
local restrictions;
transportation disruptions;
customer availability; and
other circumstances beyond QNT’s reasonable control.

While we endeavour to dispatch and deliver orders as promptly as possible, delays may occasionally occur despite reasonable efforts.

QNT shall not be liable for delays arising from events beyond its reasonable control, provided reasonable efforts are made to fulfil the order.

7.5 Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

recipient name;
contact number;
house or building details;
street or locality;
city;
state;
postal code; and
any other information necessary for successful delivery.

QNT shall not be responsible for failed deliveries resulting from incomplete, inaccurate, or outdated delivery information provided by the customer.

7.6 Delivery Attempts

Where delivery cannot be completed because:

the recipient is unavailable;
delivery is refused;
the address is incorrect; or
repeated delivery attempts are unsuccessful,
our courier partner may return the shipment to us.

Additional delivery charges or re-dispatch fees may apply where re-shipment is requested, subject to our applicable operational policies.

7.7 Inspection Upon Delivery

Customers are encouraged to inspect their order promptly upon delivery.

If the package appears damaged, tampered with, incorrect, or incomplete, customers should notify QNT as soon as reasonably practicable through our customer support channels so that the matter can be investigated in accordance with our Return & Refund Policy.

7.8 Risk & Ownership

Unless otherwise required by applicable law, the risk of loss or damage to products passes to the customer once the order has been delivered to the delivery address provided during checkout and delivery has been confirmed by the courier.

Ownership of products transfers only after full payment has been successfully received by QNT.

Returns, Refunds & Cancellations

QNT maintains a dedicated Return & Refund Policy that governs eligibility, procedures, timelines, exclusions, and customer responsibilities relating to returns, replacements, cancellations, and refunds.

This section provides a high-level overview only.

8.1 Returns & Replacements

Customers may request returns or replacements only where they satisfy the eligibility requirements specified in the Return & Refund Policy.

Not every purchase will qualify for return or replacement, particularly where products have been opened, used, damaged after delivery, or fall within categories specifically excluded under our applicable policy.

8.2 Refunds

Where a refund is approved, it will ordinarily be processed using the original payment method, subject to:

Payment provider timelines;
Banking procedures; and
Applicable operational requirements.
Refund processing times may therefore vary.

8.3 Customer Responsibilities

Customers should:

review products promptly upon delivery;
report eligible issues within the applicable reporting period;
provide accurate supporting information where requested;
cooperate with any verification process necessary to assess a return or refund request.

Failure to satisfy the applicable eligibility requirements may result in the request being declined.

8.4 Policy Reference

For detailed information regarding:

Cancellations;
Returns;
Replacements;
Reverse logistics;
Damaged products;
Missing items;
Refund eligibility; and
Refund timelines,

Please refer to the dedicated Return & Refund Policy published on our Website.

Intellectual Property

All content made available on this Website, including but not limited to:

Trademarks;
Logos;
Trade names;
Product names;
Text;
Graphics;
Photographs;
Videos;
Illustrations;
Software;
Website design;
Icons;
Downloadable material; and
Other intellectual property,

Is owned by or licensed to QNT and is protected by applicable intellectual property laws.

Nothing contained on this Website grants any licence or right to use any intellectual property without our prior written permission, except as expressly permitted under applicable law.

You may access and use the Website solely for your personal, lawful, and non-commercial purposes.

You must not, without our prior written consent:

Copy;
Reproduce;
Modify;
Distribute;
Publish;
Transmit;
Commercially exploit;
Create derivative works from; or
Otherwise use

Any Website content except where expressly permitted by law.

Unauthorised use of our intellectual property may result in legal action.

Acceptable Use of the Website

You agree to use the Website responsibly, lawfully, and in accordance with these Terms.

You must not:

use the website for any unlawful or fraudulent purpose;
provide false or misleading information;
interfere with the security or operation of the Website;
attempt unauthorised access to our systems or customer accounts;
upload or transmit malicious software, viruses, or harmful code;
infringe the intellectual property rights of QNT or any third party;
use automated tools, bots, scraping technologies, or similar methods to access or collect Website data without prior written permission;
disrupt or interfere with the experience of other users;
misuse promotional offers, discount codes, loyalty programmes, or referral schemes;
engage in any activity that may damage the reputation, security, or lawful operation of QNT.

We may investigate suspected violations of these Terms and, where appropriate, suspend or terminate access to the Website, cancel affected orders, or take any other action permitted by applicable law.

Third-Party Services & Links

The Website may contain links to third-party websites, platforms, payment gateways, courier partners, social media platforms, or other external services for your convenience.

These third-party services operate independently of QNT and are governed by their own terms, privacy policies, and business practices.

QNT does not control, endorse, or assume responsibility for:

the content, accuracy, or availability of third-party websites;
products or services offered by third parties;
the privacy or security practices of external platforms; or
any loss, damage, or inconvenience arising from your use of third-party services.

Your interactions with third-party websites are solely between you and the relevant third party. We encourage you to review their applicable terms and privacy policies before using their services.

Promotions, Discounts & Promotional Campaigns

From time to time, QNT may offer promotional discounts, coupon codes, bundle offers, loyalty rewards, giveaways, or other marketing campaigns.

Unless otherwise stated:

promotions are available only for the specified promotional period;
promotional offers cannot be exchanged for cash;
only one eligible promotional offer may generally be applied per order unless expressly permitted;
promotions remain subject to product availability.

QNT reserves the right to modify, suspend, withdraw, or refuse promotional offers where:

eligibility requirements are not met;
technical errors occur;
misuse or fraudulent activity is suspected;
the promotion has expired; or
continued operation of the promotion is not reasonably practicable.

Any promotion may also be governed by separate promotional terms published on the Website.

Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Subject to the foregoing, and to the maximum extent permitted by law:

QNT shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or purchase of products;
QNT shall not be responsible for losses resulting from delays beyond our reasonable control;
QNT shall not be liable for interruptions to Website availability caused by maintenance, technical failures, internet disruptions, cyber incidents, or third-party service providers;
QNT shall not be responsible for losses arising from inaccurate information provided by customers.

Customers remain responsible for using products in accordance with the instructions, warnings, and applicable guidance supplied with the product.

Nothing in these Terms affects your statutory rights under applicable consumer protection laws.

Disclaimer

To the fullest extent permitted under applicable law, the Website, its content, and all products and services are provided on an “as available” basis.

While QNT makes reasonable efforts to ensure that information published on the Website is accurate and up to date, we do not guarantee that:

the Website will always be uninterrupted, secure, or error-free;
all information will remain complete or current at all times;
every product shown will remain available.

Product descriptions, nutritional information, ingredients, packaging, and images may occasionally be updated by manufacturers without prior notice.

Nothing contained on this Website should be interpreted as medical, nutritional, or professional healthcare advice.

Customers should always seek professional advice where appropriate before relying upon any information provided on the Website.

Indemnity

You agree to indemnify and hold harmless QNT, its directors, officers, employees, affiliates, representatives, and service providers from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal expenses) arising from:

your breach of these Terms;
misuse of the Website;
infringement of any intellectual property or legal rights;
violation of applicable laws; or
fraudulent or unlawful conduct.

This obligation applies only to the extent permitted by applicable law.

Force Majeure

QNT shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.

Such events may include, without limitation:

Natural disasters;
Floods;
Earthquakes;
Fire;
Pandemics;
Epidemics;
Government restrictions;
Labour disputes;
Transportation disruptions;
Power failures;
Internet outages;
Cyber incidents;
Acts of war;
Civil unrest; or
Failures affecting logistics or courier networks.

Where reasonably practicable, QNT will make reasonable efforts to minimise the impact of such events and resume normal operations as soon as circumstances permit.

Suspension & Termination

We may suspend, restrict, or terminate access to the Website or any customer account where reasonably necessary, including where:

these Terms have been breached;
fraudulent activity is suspected;
unlawful conduct is identified;
website security is compromised;
continued access presents operational or legal risks.
termination of Website access shall not affect:
completed purchases;
outstanding payment obligations;
accrued legal rights; or
provisions intended to survive termination.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, the courts having jurisdiction over Delhi, New Delhi shall have exclusive jurisdiction to resolve any disputes arising out of or relating to these Terms or the use of the Website.

Nothing in this section limits any rights available to consumers under applicable law.

Severability

If any provision of these Terms is determined by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining Terms.

The remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and QNT regarding your use of the Website and purchases made through it.

They supersede any previous communications, understandings, or agreements relating to the same subject matter, except where otherwise required by applicable law.