RETURN & REFUND POLICY

At QNT Sport India Pvt. Ltd. (“QNT”, “we”, “our”, or “us”), customer satisfaction is important to us. We strive to ensure that every order reaches you in good condition and matches the products you have purchased through our official website.

We understand that there may occasionally be situations where you need assistance after receiving your order. This Return & Refund Policy explains the circumstances in which a return, refund, or replacement may be available, how to submit a request, and what you can expect throughout the process.

Our aim is to provide a fair, transparent, and efficient resolution process while maintaining the highest standards of product quality, customer service, and operational integrity.

This Policy should be read together with our Terms & Conditions and Privacy Policy, which govern your use of our website and explain how we handle your personal information.

1. Scope

This Return & Refund Policy applies to purchases made directly through the official QNT website operated by QNT Sport India Pvt. Ltd.

This Policy explains the process for requesting:

• returns; 
• refunds; 
• replacements, where applicable; and 
• assistance relating to damaged, defective, or incorrect products. 

It applies to customers who have placed orders through our official online store.

This Policy does not apply to products purchased from authorised distributors, retailers, marketplaces, or other third-party sellers. If you purchased a QNT product from another seller, please contact that seller directly regarding their applicable return or refund policy.

Nothing in this Policy limits any rights available to customers under applicable consumer protection laws.

2. Return & Refund Eligibility

We understand that every situation is different. For this reason, each return or refund request is reviewed individually based on the information provided, the condition of the product, and the circumstances of the request.

A return or refund request may be considered where, for example:

• you have received a damaged product; 
• you have received an incorrect product; 
• the product appears to have a manufacturing defect; 
• the product was delivered in an unusable condition due to issues occurring before delivery; or 
• another circumstance exists that is considered eligible under this Policy or applicable law. 

These examples are provided for guidance and do not represent an exhaustive list of circumstances that may be considered. Submitting a request does not automatically guarantee that a return, replacement, or refund will be approved. Each request is assessed after the necessary information has been reviewed.

Where additional details, photographs, or supporting documentation are reasonably required to assess your request, we may ask you to provide them before a decision can be made.

Our objective is to resolve genuine customer concerns fairly while ensuring that our return process is used appropriately.

2.1 Return Request Timeframe

To help us investigate your request promptly and preserve the condition of the product where relevant, we encourage you to contact us as soon as reasonably possible after receiving your order.

Delays in reporting an issue may affect our ability to verify the circumstances surrounding the request or determine the appropriate resolution.

Where specific reporting timelines apply under our operational procedures or applicable law, those timelines will be considered during the review of your request.

3. Products Not Eligible for Return or Refund

As QNT offers sports nutrition and wellness products that are intended for personal consumption, certain products or circumstances may not be eligible for return or refund for reasons relating to product safety, hygiene, quality assurance, or operational integrity.

Subject to applicable law, returns or refunds may not be available in circumstances such as:

• products that have been opened, consumed, or used after delivery; 
• products that have been damaged due to improper handling, misuse, neglect, or storage after delivery; 
• requests made after the applicable return period, where such limitation is permitted by law; 
• products returned without sufficient information to identify the original order; 
• products that have been altered, modified, or tampered with after delivery; 
• requests based solely on changes in personal preference after a product has been successfully delivered in the expected condition. 

The above examples are intended to provide guidance and should not be interpreted as an exhaustive list.

Where applicable consumer protection laws provide customers with additional rights, those rights will continue to apply.

3.1 Why Certain Products Cannot Be Returned

Many QNT products are nutritional supplements intended for personal consumption.

Once certain products have been opened or used, we may no longer be able to verify their quality, safety, authenticity, or suitability for resale.

These restrictions help us protect all customers by maintaining strict standards of product integrity throughout our supply chain.

4. How to Request a Return or Refund

If you believe you are eligible for a return, refund, or replacement, we encourage you to contact our Customer Support team before returning any product.

To help us review your request efficiently, please provide:

• your order number; 
• your full name and contact details; 
• the name of the product involved; 
• a description of the issue; 
• photographs or other supporting information where reasonably requested. 

Providing complete and accurate information at the outset helps us assess your request more quickly and may reduce the need for additional follow-up.

4.1 What Happens After You Contact Us?

Once your request has been received, our Customer Support team will review the information provided.

• depending on the nature of your request, we may:
• ask for additional information or photographs; 
• request clarification regarding the issue reported; 
• provide instructions for returning the product, where applicable; 
• advise whether a replacement, refund, or another resolution may be available. 

Please do not return any product unless instructed to do so by QNT, as unsolicited returns may delay the review process or make it more difficult to identify the relevant order.

Throughout the process, we will make reasonable efforts to keep you informed regarding the status of your request.

5. Inspection & Verification

To ensure fairness for both our customers and our business, eligible return and refund requests are subject to an inspection and verification process.

The nature of this review may vary depending on the circumstances of each request.

During our assessment, we may consider factors such as:

• the information provided by the customer; 
• the condition of the product; 
• photographs or supporting documentation; 
• order and shipment records; 
• the nature of the reported issue; 
• any other information reasonably relevant to the request. 

Where necessary, returned products may be inspected to verify the reported issue before a final decision is made.

Our review process helps us distinguish genuine product or delivery issues from situations that may not qualify for a return or refund under this Policy.

5.1 Outcome of the Review

After completing our assessment, we will communicate the outcome of your request.

Depending on the circumstances, this may include:

• approval of a replacement; 
• approval of a refund; 
• another appropriate resolution; or 
• an explanation where the request cannot be approved under this Policy or applicable law. 

Where a request cannot be approved, we will make reasonable efforts to explain the basis of our decision in a clear and transparent manner.

6. Refund Process

Where permitted by applicable law, if, following our inspection and verification process, your request is approved for a refund, we will initiate the refund using the original payment method used for the purchase wherever reasonably possible.

The time required for the refunded amount to appear in your account may vary depending on your payment provider, banking institution, card issuer, or financial institution. While QNT will make reasonable efforts to process approved refunds promptly, we are not responsible for delays that occur after the refund has been successfully initiated.

Where the original payment method is no longer available or cannot reasonably be used, we may contact you to discuss an appropriate alternative method of completing the refund, subject to applicable law and operational requirements.

6.1 Refund Notifications

Once your refund has been approved and processed by QNT, we may notify you using the contact information associated with your order.

The notification may include confirmation that:

• your refund request has been approved; 
• the refund has been initiated; 
• any further action is required from you, where applicable. 

If you do not receive the refunded amount within a reasonable period after receiving confirmation from QNT, we recommend first contacting your payment provider or financial institution, as processing times may vary between providers. Nothing in this Policy limits any statutory rights that may apply under applicable consumer protection laws.

7. Damaged, Defective or Incorrect Products

We take great care to ensure that every order is prepared and dispatched accurately. However, if you receive a product that is damaged, appears to have a manufacturing defect, or differs from the item you ordered, prompt reporting helps us to contact us as soon as reasonably possible after delivery.

Prompt reporting helps us investigate the issue more effectively and determine the most appropriate resolution.

When contacting us, you may be asked to provide:

• your order number; 
• details of the affected product; 
• a description of the issue; 
• clear photographs of the product, packaging, shipping label, or any visible damage, where relevant. 

Providing this information helps us assess the issue efficiently and may reduce the need for additional follow-up.

7.1 Review and Resolution

After reviewing the information provided, QNT will determine the most appropriate resolution based on the nature of the issue and the outcome of our verification process.

Depending on the circumstances, the resolution may include:

• a replacement product; 
• a refund; 
• another appropriate solution consistent with this Policy and applicable law. 

Each request is assessed individually to ensure a fair outcome for both the customer and QNT.

8. Customer Responsibilities

To help us resolve return and refund requests as efficiently as possible, customers are expected to cooperate reasonably throughout the review process.

Customers can assist by:

• providing accurate order information; 
• reporting issues promptly after delivery; 
• supplying photographs or supporting information where reasonably requested; 
• following any return instructions provided by QNT; 
• ensuring that returned products, where requested, are packaged appropriately to help prevent further damage during transit. 

Failure to provide reasonably requested information or to follow the return process may affect our ability to investigate the request or determine the appropriate resolution.

We remain committed to reviewing every request fairly based on the information available and the circumstances of the case.

9. Changes to this Return & Refund Policy

QNT may update this Return & Refund Policy from time to time to reflect changes in our business operations, customer service practices, legal requirements, or operational processes.

Whenever material changes are made, the revised version will be published on our website together with the updated effective date.

Customers are encouraged to review this Policy periodically, so they remain informed about the procedures and requirements applicable to returns, refunds, and replacements.

Any changes to this Policy will apply from the effective date specified, unless otherwise required by applicable law.

10. Contact Us

If you have any questions about this Return & Refund Policy or require assistance with a return, refund, replacement, or any post-purchase concern, our Customer Support team will be happy to assist you.

QNT Sport India Pvt. Ltd.

Registered / Correspondence Address:

Plot No. 5, Tenon Lane,

Electronic City, Udyog Vihar,

Sector 18, Gurugram,

Haryana - 122015, India

Customer Support:

Phone: +91-9711 879 978

Business Hours:

Monday to Saturday

10:00 AM - 6:00 PM (IST)

Email Addresses:

• General Enquiries: info@qntsport.in
• Customer Support: support@qntsport.in
• Logistics & Delivery: logistics@qntsport.in
• Alternative Contact: qntindia@gmail.com

We will make reasonable efforts to respond to your enquiry and assist you as promptly as practicable.